A home starts
with a conversation.

Privacy, account deletion & waitlist

To update your details, withdraw consent or request deletion of your Bolo account and associated personal data, see our privacy and deletion instructions. Identify the relevant account, but do not send passwords, one-time codes or payment details.

Ordering-platform refunds

Raise all grocery cancellations, returns, refunds and payment disputes directly through the concerned ordering platform’s app, website or official support. Bolo does not accept or process those requests. Read our ordering-platform refund guidance.

Future Bolo subscriptions

Bolo is currently free. If paid subscriptions are introduced, their billing, cancellation and refund terms will be published separately before purchase. Subscription requests will use the Bolo or app-store billing channel specified at purchase, not the grocery platform. Read about future Bolo subscription refunds.

Complaints & grievances

Use this channel for Bolo account access, permissions or handling of your instruction. It does not open a cancellation or refund case with an ordering platform.

Email a Bolo complaint with a description, relevant reference and preferred reply contact. For a privacy concern, use the subject “Bolo privacy complaint”. Opening the email link does not submit a complaint; send the message through your email service.

Where the Indian E-Commerce Rules apply, consumer complaints must be acknowledged within 48 hours and redressed within one month. This is not a promise of the bank’s refund-credit timing. The named grievance contact and operator’s service address remain to be finalized before the relevant beta service launches. You retain any applicable statutory complaint and redress rights.

About this beta

Bolo is an India-only beta with no current platform fee. Grocery purchases and provider charges remain payable. Sorted Living and Bolo are project names; no registered entity has been established. The responsible operator’s name and service address must be added to the final notices.

Ideas & partnerships

Tell us what you’re working on and how it could help make everyday life at home simpler.