Scope and Bolo’s role
These draft terms cover the Sorted Living website, waitlist and intended Bolo service. Bolo helps customers communicate requests and coordinate authorized purchases through supported third-party ordering services. The relevant seller or ordering service supplies and fulfils the order under its applicable terms. References to services such as Zepto or Swiggy do not establish a partnership or guarantee that an integration is available. Bolo remains responsible for its own service and obligations. Sorted Living and Bolo are project and brand names, not a registered company. The responsible operator’s identity and contact address must be supplied before the beta begins accepting real users and orders.
Beta access and acceptance
Beta features may be limited, changed or discontinued. An invitation does not guarantee ongoing access or a launch date. Before using a live beta feature, you must be shown its applicable terms and privacy information and complete any required acceptance or consent. Visiting this website is not acceptance of future purchasing permissions. Sample balances, orders and verification flows in a preview are not real transactions. Where real orders are enabled, beta status does not remove payment obligations, privacy rights or mandatory consumer remedies.
India-only beta and current pricing
Bolo’s beta is available only in India, subject to invitations, supported locations and feature availability. Bolo currently charges no platform fee for beta access. Grocery purchases, provider fees, taxes, delivery charges and normal telephone or data charges remain payable as applicable.
We may introduce a platform fee later. Before you choose a paid plan, we will disclose its price, taxes, billing frequency, renewal conditions, cancellation method and refund terms and obtain the required agreement. Joining the free beta, funding a provider wallet or keeping an account does not authorize a later charge. You may decline a paid offer; any effect on continued access must be explained.
Any future Bolo subscription will be separate from grocery orders and provider wallets. Its cancellation and refund policy will apply only to the Bolo subscription charge and identify the Bolo or app-store billing channel to use. No paid Bolo subscription is offered at present. See future subscription billing and refunds.
Accounts and household permissions
Use accurate account information and only accounts you are authorized to access. The service is intended for adults aged 18 or over. Household roles, spending limits and approvals determine who may request or authorize purchases. Keep account access secure and promptly report suspected misuse. A household invitation or purchase authorization does not provide another person’s recording or data-processing consent.
Delegated access and account security
Use only connected accounts and access methods you are authorized to use. Do not share or obtain another person’s password or one-time code without authority. Administrators must explain and keep assigned roles current. A spending allowance is not a separate wallet balance. Delegation remains subject to the account holder’s authority and the ordering service’s permitted access methods. Report suspected misuse promptly.
Order authorization and recurring requests
Bolo may initiate an order only within the permissions you grant, including the applicable order confirmation or explicit standing authorization. Standing and recurring permissions must describe their scope, limits and how to pause or revoke them. Funding a wallet does not by itself authorize a purchase. Review items, quantities, substitutions, delivery destination and payable charges before confirmation where confirmation is required. Changes to permissions apply prospectively and may not cancel an order already accepted by the ordering service.
Order status, changes and recurring permissions
A request or proposed basket is not an accepted order. Check the originating service’s confirmation. Before an authorized purchase, the applicable flow must show or read back material details: items, quantities, approved substitutions, destination, relevant service or seller information and the full payable amount. A material change outside your permission requires fresh authorization. A call ending or wallet top-up does not establish that an order was placed.
Recurring permissions must specify frequency, spending ceiling, covered items and confirmation conditions, with a way to pause or revoke future permissions. Existing accepted orders remain subject to the provider’s cancellation process. Preselected purchases, added paid items and optional charges must not be treated as consent.
Wallet funding and payment flow
For the supported wallet-funded flow, you top up your own wallet or balance with the relevant ordering service, using its available payment methods. That service processes the top-up and debits the eligible balance for an authorized purchase. Bolo does not receive or hold those wallet funds. The ordering service and its payment providers manage order payments and financial transaction records. Any balance displayed in Bolo represents information from the connected service, not a deposit held by Bolo, and may be subject to synchronization delays. Wallet eligibility, limits, expiry, promotional credits, withdrawal and transfer restrictions are governed by the provider’s applicable terms. Balances are not interchangeable between ordering services. Maintain sufficient eligible funds for the full payable amount, including applicable charges.
Prices, fees and failed payments
The ordering service determines product availability, current prices, taxes and applicable delivery, handling or other charges. Any separate Bolo fee must be disclosed before you agree to pay it, with its own cancellation and refund conditions. A failed or uncertain payment is not proof of either a completed purchase or a completed refund. Check the provider’s transaction status and contact that provider’s support before repeating a payment or order. Any top-up failure or payment reversal is handled through the relevant provider and payment method.
Ordering-platform cancellations, returns and refunds
Cancellation, return, replacement and refund eligibility depend on the ordering service, seller, item, order status and applicable law. Submit problems promptly through the originating service’s app, website or official support channels, including requested order references or evidence. All such requests must be raised directly on that platform. Bolo does not accept, submit, decide or process ordering-platform refund requests and does not refund grocery payments. Contacting Bolo does not file a request with the platform. A request is not an approval, and an accepted order may no longer be cancellable. Bolo does not control the platform’s decisions and cannot promise approval, a refund amount or a completion time.
See refunds, cancellations and payment help for request steps. The order flow must make the applicable provider eligibility, reporting window and charges available. Mandatory remedies are not displaced by provider terms or beta status. Any Bolo subscription cancellation or refund conditions must be disclosed separately before you agree to a paid plan.
Where refunds go
Approved refunds are processed by the ordering service that handled the transaction, under its rules for the payment method used. For wallet-funded purchases, the refund is ordinarily credited back to the relevant service’s eligible wallet or balance, subject to that service’s rules. Where its policy instead requires or permits a refund to the original payment source or another eligible method, that process applies. Refunds do not become a Bolo-held wallet balance and cannot be transferred through Bolo to another ordering service. Track the refund in the originating service or relevant payment account; a pending status in Bolo is not confirmation that funds have arrived. Promotional credits, gift cards, split payments and partial refunds may have different restrictions under the provider’s terms.
Unused balances and closing Bolo
A wallet top-up is separate from an individual grocery purchase. Cancelling an order or deleting your Bolo account does not automatically refund unused provider wallet funds. Requests concerning top-up reversals, unused balances, wallet closure or withdrawals must follow that provider’s process. Keep access to relevant transaction references for unresolved orders or refunds. If a charge relates to a separate Bolo service fee, contact Bolo about that charge rather than the grocery provider.
Account closure, permissions and retained records
You may request account closure and deletion of associated personal data through the account-deletion process. Closing the account must revoke its Bolo sessions, connected-account access and future standing or recurring purchase permissions. This does not undo a transaction already accepted by an ordering service. Uninstalling Bolo alone does not revoke server-side authorizations or cancel subscriptions, if any. Any necessary retention for existing obligations is governed by the Privacy Policy and applicable law, rather than a blanket right to keep account data.
Service limitations and responsible use
AI may misunderstand speech or instructions, and services may be interrupted or unavailable. Review material order details and report discrepancies promptly. Do not impersonate others, misuse household access, make unauthorized purchases, submit unlawful content, interfere with the service or attempt unauthorized access. Bolo may restrict access to address misuse or security risks, subject to applicable rights. Do not rely on Bolo for emergency assistance or guaranteed allergy, dietary or medical suitability; verify product information with the seller.
Incorrect, duplicate or unauthorized orders
Report an unexpected order, suspected misuse or duplicate charge to Bolo and, where relevant, the originating service. Provide references and a description without credentials. We will review Bolo’s handling and available authorization records; an automation error does not automatically become the customer’s responsibility. Verify uncertain provider status before repeating a payment or purchase. Applicable payment-dispute and legal remedies remain available, without a guarantee of a particular chargeback or reimbursement outcome.
Connected services and permitted access
Only provider-permitted integrations and access methods may be used. Provider terms, account eligibility and service areas continue to apply. Customer authorization does not waive provider restrictions or permit bypassing access controls. Support for a provider may change or end; trademarks do not imply endorsement. Commercial relationships affecting recommendations or charges must be disclosed where relevant to your decision.
Suspension, closure and service changes
Access may be limited to address abuse, security risks, legal requirements or the end of a beta feature. Where practicable and appropriate, we will explain the reason and how to contact us about the decision; urgent protective action may be necessary. Suspension does not eliminate valid privacy requests, complaints, refunds or mandatory rights. Ending Bolo access does not transfer provider wallet funds to Bolo.
Material changes to service terms or fees must be communicated with required notice and acceptance. New data uses follow the Privacy Policy and applicable consent requirements. Editing a website paragraph does not retroactively authorize an earlier purchase or unrelated data use.
Your information and content
You retain any rights you hold in the instructions or content you provide and must have authority to supply them for the requested service. Personal information, recordings and transcripts remain governed by the disclosed purposes, choices and applicable law in the Privacy Policy. Submitting content is not an unrestricted grant to use it for any purpose. Do not copy or misuse protected website or provider content beyond what its owner or law permits.
Support, disputes and statutory rights
For product, delivery or provider-payment issues, use the originating service’s support channels. For Bolo account access, permissions, incorrect request handling or Bolo charges, contact support@sorted.living. Include the originating service and order reference where available, but never passwords or payment credentials. Provider policies do not remove Bolo’s responsibility for its own errors or override mandatory consumer rights. No clause excludes liability or remedies that cannot lawfully be excluded. Operator details and any final dispute process must be confirmed before launch.
Consumer complaints and grievance handling
Raise Bolo complaints at support@sorted.living with the relevant service and order reference. Where the Consumer Protection (E-Commerce) Rules apply, complaints must be acknowledged within 48 hours and redressed within one month. These periods do not promise when a bank will credit a refund and are not a blanket deadline for privacy requests. The responsible grievance officer’s identity and contact details must be supplied before the relevant service launches. No term requires surrender of mandatory consumer-forum or other legal remedies.
Applicable law and unresolved disputes
The intended India-only beta is subject to applicable Indian law. Any final jurisdiction or dispute-resolution clause must preserve mandatory consumer and other statutory remedies. Contacting Bolo or the ordering service does not require you to waive those remedies. No exclusive court location or mandatory arbitration agreement is established by this draft.
Website, waitlist and changes
The website waitlist is free and does not place an order, create a paid subscription or guarantee availability. Website illustrations do not promise live functionality. Sorted Living’s original content and branding are protected by applicable intellectual-property laws; third-party trademarks remain their owners’ property. Material service-term changes will be communicated with any required notice or acceptance. These pages remain drafts pending factual and legal review.